Effective Date: 22/07/2026

LOLC Finance Zambia Limited (“LOLCFZ”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Notice explains what information we collect, how we use it, and your rights under the Data Protection Act No. 3 of 2021 of Zambia.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Residential address
  • NRC or other identification details
  • Information submitted through our contact, enquiry, appointment, or complaint forms

We may also collect limited technical information such as your IP address, browser type, and website usage through cookies.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries or complaints.
  • Process requests for our products and services.
  • Communicate with you.
  • Meet legal and regulatory requirements.
  • Improve our website and customer service.

We will only use your information for the purposes for which it was collected or where otherwise permitted by law.

Sharing Your Information

We do not sell your personal information.

Your information may be shared where necessary with regulators, service providers, or other parties where required by law or to provide our services.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Cookies

Our website uses cookies to improve your browsing experience and understand how our website is used. You can manage cookie preferences through your browser settings.

Your Rights

Subject to the Data Protection Act No. 3 of 2021, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where applicable.
  • Withdraw consent where consent is the basis for processing.
  • Lodge a complaint with the relevant authority.

Contact the Data Protection Officer

If you have any questions about this Privacy Notice or how your personal information is handled, please contact our Data Protection Officer.

Data Protection Officer (DPO)

Email: [email protected]

For general enquiries, please contact:

Email: [email protected]

Telephone: +260 211 251 258

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on this page together with the updated effective date.